Information
General Information
Delivery: Due to the current crisis demand level (spikes and troughs) lead times are under constant review. We are employing more staff, working weekends and doing double shifts. Current lead time is 5-9 business days for dispatch for new orders.
While we are getting ahead of orders every day we are still working through the huge volume of orders received between the Sunday 19th and Friday 24th July and some lead times for orders placed within this period can be as much as 12 -14 working days.
Express Shipping, if selected, represents the transport method which will reduce the transit time of your parcel once it has left our facility. While we are doing what we can to prioritise Express Shipping orders, the majority of orders received are Express Shipping. To speed things up and reduce transit times, we are sending Express Shipping orders via StarTrack couriers at our extra expense which should facilitate a next day shipping time to Melbourne or Sydney instead of 3-4 days with Australia Post Express Post.
We understand the urgency and are doing our best to deliver a quality Australian made product as quickly as possible. Thank you for supporting Australian made products and we apologise again for any delay.
Please refer to our FAQ and content below or contact us at sales@envirus.com.au. Due to increased demands we are experiencing many enquiries. We are working hard to reply in a timely manner. Please understand we are prioritising ramping production so we can meet demand. We appreciate your patience.
Postage is free for orders over $100.00. Standard postage or Express postage options available at checkout.
Are your masks reusable? Yes, we have tested the Hydrophobic masks for 30 Industrial Wash Cycles. The mask still repelled water and had no apparent degradation of water repellent properties. We would recommend replacing masks on approximately 30 washes depending on condition.
How many layers are in the masks? The everyday+ mask features two layers with a pouch where a filter may be added, essentially applying three layers. Our Hydrophobic mask features two layers with a pouch as well as Hydrophobic and Antimicrobial material. We recommend the Hydrophobic masks for further protection.
Where are the masks made? Our masks are made in Newcastle, NSW by our team of designers and seamstresses.
Can I wash the PM2.5 filter? No, While the masks are reusable the filters are not designed to be washed.
Do you make masks for children below the ages of ten? Currently we do not offer facemasks for children below the ages of ten. However, Envirus is a continually evolving brand and is currently developing further products. Stay on the lookout for updates.
Will my mask be easy to breath through? All facemasks, regardless of the material will provide some degree of increased inhalation and exhalation resistance. Facemasks are designed to create a barrier to limit airborne water particles from passing to or from your mouth or nose and this barrier will create some degree of increased airflow resistance. Multiple layers and greater filtration inherently means greater resistance to breath. A single layer paper surgical mask will for example have lower inhalation and exhalation resistance than a multi layer fabric mask.
How do I ensure a good seal? Your Facemask should provide a good seal on all sides to limit air from entering or escaping. If you have gaps and airflow through the side or bottom of the mask this means airborne water particles can also pass through these gaps.
Why do ENVIRUS masks not have a valve? At Envirus, we do not recommend the use of valves for the prevention of waterborne particle protection. Valves are generally used in industry dust masks when the prevention of dust entering the mask is the goal. A valve however does not necessarily stop airborne water particles from passing out of the mask during exhalation.
Nose Breathing vs. Mouth Breathing? When using a mask it is important to try and breathe in through the nose and out through the mouth. Breathing through your nose provides benefits that can help the body fight viral infections. The reason is that your nasal cavities produce the molecule nitric oxide. For more information go to: More Information
Please email us for bulk orders at sales@envirus.com.au to discuss discounted pricing. Due to increased demands we are experiencing many inquiries. We are working hard to reply in a timely manner.
1. We are a proudly Australian owned company looking to support the Australian economy by maintaining and growing Australian based manufacturing capability
2. We aim to be part of the solution to protecting the Australian public from the blight of Corona Virus (In conjunction with social distancing and the other government recommended actions)
3. We want to reduce the environmental impact of Corona Virus by reducing the amount of disposable PPE that is ending up in our landfills and our oceans
4. We want to grow our company so we can showcase Australian quality and provide our product worldwide
“There is no guarantee that any mask will protect against infection, or transmission of viruses or diseases, and masks are not a substitute for all other precautions including, but not limited to, seeking professional medical advice, diagnosis or treatment; social distancing; and, proper sanitisation of hands. While we have used the best information available to us, information is evolving on a regular basis and we make no specific claims, or provide any representations or warranties, whether express or implied regarding the effectiveness of the Envirus masks against Coronavirus or any other respiratory illness, or that the Envirus masks protect against or prevent infection or the transmission of viruses or diseases.
Notwithstanding the generality of the above disclaimer, please note that while the fabrics used in creating the Envirus masks have been tested separately and themselves have various characteristics that may be beneficial to protect against infection, or transmission of viruses or diseases, we have not at this stage completed testing of the Envirus masks as a completed product. We therefore make no claims or provide any representations or warranties, whether express or implied regarding any specific approvals for medical or other applications.
Post purchase information
Cloth face masks should be worn in public settings where social distancing measures are difficult to maintain, such as in grocery stores and in areas of significant community based transmission. Masks are considered an additional measure and are not a substitute for other safe practises such as social distancing, proper hand sanitising and testing.
1. Sanitise hands before handling mask
2. Place mask over mouth and nose
3. Pull elastics over head for snug fit
4. Mold nose bridge to fit face
5. Do not touch your mask while wearing it
Remove the mask by lifting off without touching the front of the mask or your face. Wash your hands immediately after removing your mask. If you accidentally touch your mask, wash or sanitize your hands. Wash in hot water with detergent between use and dry.
For more information on fitting masks and best practices head to the world health organisation page.
If you’re not used to wearing a mask (as most of us aren’t) it will take a while to get used to.
• Try your mask at home. Keep the straps loose at first and don’t lock down the nose bridge.
• Practice with the mask sealing as well as possible don’t wear the nose bridge low on your nose, doing this can create the feeling of restricted air flow. Don’t exert yourself at first.
• Make sure you feel as comfortable as possible and increase duration and exertion over time.
• Once you’re feeling comfortable then try a short trip say to the shop with mask properly fitted as per below.
• Please ensure if you’re feeling light headed you sit down and if socially distanced loosen or remove mask subject to local requirements or restrictions.
• If you’re in a situation. where good social distancing can be observed and the area is well ventilated you may wish to ease back the toggle and release tension on the mask or nose bridge to make breathing feel easier but this will reduce the level of protection.
It is very important to understand everyone has a different size face and while the Envirus mask will fit a large number of people you will need to adjust your mask to fit properly. You have a number of actions you can take to ensure your mask fits well.
• Take a look at the numerous images of people wearing masks on television.
Some use a stiff, poorly adjusted N95 mask that when people talk wobbles all over the place breaking seals at almost every point and significantly impacting mask function.
Poorly fitted masks are unfortunately all too common but this is also not surprising given the sudden changes in the requirements of wearing masks not many people have been given instruction on correct or best fit.
• We use a flexible material which gives a firm but comfortable fit even when talking.
• A mask should create some pressure on your face, this is evidence of it fitting and sealing around your face well.
It is important to ensure you fit the mask correctly.
• Make sure you pull the mask under your chin and as high on the nose as possible so the fabric is firm. Clearly it will cover more on a small face than a large face but that is ok provided it fits closely all the way around the mouth and nose to ensure air goes through (in and out) of the fabric so minimal or no air escapes or comes in or out of the bottom, top or sides.
• Make sure you mould the nose bridge around the nose and face to minimise air leakage.
• Because our masks give a good seal when properly fitted on most faces you may pull the mask toward your face as you breathe if you don’t ensure it is stretched out when fitted so that it is firm. This is because the air can’t simply escape. Masks that don’t seal well typically will draw and vent through the gaps.
• The mask also works much better if you breathe in through your nose and out through your mouth.
• The seal is not going to be perfect but it is better than other cloth masks we have tried.
• The greater the filtration in general the higher the work of breathing. Let’s examine a few recommendations and how this might play out in day to day use.
• First it is said any face covering will help and there is a simple test to prove this.
• First hold your hand in front of your face and “talk to your hand”. Then take almost any fabric, say a shirt, cup this over your mouth and nose firmly with one hand. Now talk at your other hand. You will find the air flow is significantly reduced.
• See picture below of a person counting from 1 to 10 with and without a face mask
• Now try cupping three layers of t shirt material over your mouth and nose. What you will likely find, unless there is a lot of air gaps it will have a high work of breathing.
The point is this.
1. The better the fit and the more filtration typically the more the restriction to airflow.
2. We are told by the experts any covering even a scarf is better than nothing.
• Certainly there is a great deal of information out there, much of it is conflicting and constantly being changed as everyone finds out more about this situation. Our Goal has always been to provide the best protective Australian Made product that we can. We are doing our best to interpret the available information and we are constantly seeking expert advice to provide the best options we can but there is no certainty around almost any aspect in this current pandemic which makes social distancing, proper hygiene essential.
• The level of filtration is by and large driven by the risk. In higher risk environments where social distancing is difficult the greater the protection needed. However, several people struggle to use a mask for extended periods. A replaceable melt blown style filter will give more filtration and you can choose to use or not use this depending on the anticipated risk. For example, on public transport where it’s harder to maintain social distancing.
Disclaimer: We provide the best information available to us but we can give no definitive advice. We make no specific claims as to the effectiveness of our products against Coronavirus.
WASH AT 60 DEGREES USING MILD DETERGENT. NO CHLORINE. NO BLEACH. AVOID ROUGH SURFACES. WARM TO HOT TUMBLE DRY. MADE IN AUSTRALIA.
EVERYDAY MASK: WATER REPELLENT TREATMENT WILL DEGRADE OVER TIME. HYDROPHOPIC MASK: HAS BEEN TESTED AT 30 PLUS WASH CYCLES WITH NO VISIBLE DEGRADATION OF WATER REPELLANCY.
The team at Envirus thanks you for supporting our hard working staff and buying Australian made products within this unprecedented time.
